Information on Specified Commercial Transactions Law
Information on seller, sales price, payment methods, product delivery time, returns, and exchanges for products sold on the SHIZQ online store.
Please also check the information displayed on each product page, in the cart, and on the checkout screen before placing an order.
- Seller Information
- Sales Price and Required Fees
- Payment Methods
- Product Delivery Time
- Returns, Exchanges, and Cancellations
- Directly Managed Store
Seller Information
Operator information for the SHIZQ online store.
| Seller | Kinetoscope Inc. |
|---|---|
| Trade Name or Service Name | Kamiyama Shizuku Project |
| Operating Officer | Keiji Hirose |
| Address | 136 Kanaizumi, Kamibun, Kamiyama-cho, Myozai-gun, Tokushima, 771-3422 |
| Phone Number | 088-636-8110 |
| Email Address | info@shizq.jp |
| Website | https://shizq.jp |
Sales Price and Required Fees
Information on product sales prices and additional fees required besides the product price.
| Sales Price | The price displayed on each product page (including tax). |
|---|---|
| Required Fees Other Than Product Price |
Shipping fees may apply. Shipping fees vary depending on the delivery region and order details. Other additional costs due to product or delivery conditions will be displayed on the product page, in the cart, and on the checkout screen. |
| Shipping Fees | For details on shipping fees, please refer to About Delivery. The final shipping fee can be confirmed on the checkout screen. |
Payment Methods
Payment methods available on the SHIZQ online store.
| Payment Methods |
Credit card payments (Visa, Mastercard, American Express, JCB), Apple Pay, and Google Pay are accepted. Available payment methods may vary depending on your environment and what is displayed on the checkout screen. |
|---|---|
| Payment Timing | Payment processing occurs at the time of order. |
Product Delivery Time
Information on estimated shipping times for ordered products and individual differences in wooden products.
Typically, products are shipped within 5 business days after payment is completed. However, this may vary depending on product inventory, order details, delivery region, weather/traffic conditions, and the delivery company's situation.
Depending on the shipping method, such as postal delivery, shipments may not be possible on weekends or public holidays. If you have any questions about product delivery times, please contact us before placing an order.
About Wooden Products
- SHIZQ wooden products are made from natural wood and finished by artisans.
- There are individual differences in wood grain, color, shape, and size.
- The wood grain and color of the actual product delivered may differ from the images shown.
- Please understand these characteristics of natural materials before placing an order.
Returns, Exchanges, and Cancellations
Conditions regarding returns, exchanges, and cancellations.
Except in cases where the product is defective, we do not accept returns or exchanges due to customer convenience.
If you wish to change or cancel your order, please contact us as soon as possible. We may not be able to accommodate your request once shipping preparations have begun or after the product has been shipped.
Cancellations After Shipment and Handling of Defective Products
- In the case of cancellations due to customer convenience after shipment, you may be responsible for the shipping costs and return shipping costs.
- If a defective product or a product different from your order arrives, we will exchange or refund it at our expense.
- If you notice any concerns after receiving the product, please contact us as soon as possible.
Directly Managed Store
Information about our directly managed store.
| Store Name | SHIZQ STORE |
|---|---|
| Address | 194 Nishiuekaku, Jinryo, Kamiyama-cho, Myozai-gun, Tokushima |
| Business Status | Business days and hours may change. Please check our official website or contact form before visiting. |