User Guide
Here you'll find information on how to order from the SHIZQ online store, payment, delivery, returns/cancellations, gift services, and product care.
For detailed shipping conditions,熨斗(Noshing) and gift wrapping, please also refer to their respective dedicated pages.
Order Flow
Please follow the steps below to place an order on the SHIZQ online store.
Select products
Please choose the desired products from our wooden products, aroma products, gift items, and more.
Select gift options
If you would like a noshi (decorative gift wrap), wrapping, or a message card, please select and enter the details from "Gift Options" on the product page.
Check cart contents
Please confirm the products, quantities, and gift option details.
Enter delivery address and payment method
Please fill in the required information on the checkout screen to complete your order.
Please check before ordering
SHIZQ wood products are made from natural wood and finished by hand by craftsmen. Therefore, each item has individual differences in size, shape, grain, and color.
The wood grain and color will not be exactly the same as the photos on the product page. We hope you will enjoy the unique appearance of natural materials.
If you have any preferences regarding wood grain or color, please write them in the remarks column when ordering. Please note that we may not be able to meet your request depending on the stock availability.
I would like one with a fine grain and light color.
I would like one with an unusual grain.
If you have any requests, we recommend placing your order with as much time as possible.
About Payment
The SHIZQ online store accepts various credit cards and wallet payments.
For payments when placing an order, you can use the payment methods displayed on the checkout screen. Some payment methods may not be displayed depending on your usage environment, device, or browser settings.
Available Payment Methods
Things to Check During Payment
- Please check that your order details are correct.
- Please confirm your shipping address, shipping method, and payment method.
- Apple Pay and Google Pay may not be displayed depending on your usage environment.
- After completing your order, a confirmation email will be sent to the email address you provided.
Once the payment process is complete, an order confirmation email will be sent automatically. If you do not receive the email, please check your spam folder or the email address you entered.
※Payment methods may change depending on store settings and your usage environment. Please confirm the finally available payment methods displayed on the checkout screen.
About Delivery
After confirming your order details, we typically ship within 5 business days.
Delivery times may vary depending on the product, delivery region, weather, and traffic conditions. Please also check the details in the order confirmation email sent after your order is completed.
Before Delivery
- Please check if your delivery address is correct.
- For gift deliveries, please check the recipient's name, address, and phone number.
- Delivery methods and estimated delivery dates vary depending on your order and region.
- For detailed shipping conditions, delivery methods, and specific date/time delivery, please check the "About Delivery" page.
Detailed information on delivery methods, shipping conditions, and specific date/time delivery is compiled on a dedicated page. If you wish to check before placing your order, please see below.
*Shipping conditions and estimated shipping times may change depending on the product and season. Please check the "About Delivery" page and the display on the checkout screen for the latest information.
About Returns and Cancellations
Information on changes, cancellations, and returns after placing an order.
Returns due to customer's convenience are not accepted, except in cases where the product is defective. Please check your order details carefully before proceeding.
If the order has not yet entered shipping preparation, changes or cancellations may be possible. If you wish to make a change, please contact us as soon as possible.
Important points regarding returns and cancellations
- Changes or cancellations may not be accepted once shipping preparations have begun.
- If an order is cancelled due to customer's convenience after shipping, the customer may be responsible for the shipping costs and return shipping costs.
- If the product is defective or a different product is received, we will arrange for an exchange or refund at our expense.
- Please check the contents of your order as soon as possible after delivery.
In the unlikely event that the product is defective or a different product from your order is delivered, please contact us as soon as possible after receiving the product. We will confirm the situation and arrange for an exchange or refund.
*The handling of returns, exchanges, and cancellations varies depending on the order status and product condition. Details will be provided when you contact us.
Gifting Services
We offer various gifting options to help you send thoughtful presents to your loved ones.
SHIZQ provides gifting services such as "noshi" (decorative paper wrap), gift wrapping, and message cards. Since the available options vary depending on the product and combination, please select and enter your preferences from the "Gift Options" displayed on the product page of the relevant item.
How to Select Gift Options
- Open "Gift Options" on the product page of the relevant item.
- Select and enter your desired options, such as "noshi," gift wrapping, or a message card.
- Confirm the selected gift options in your cart.
- If you enter the recipient's address in the delivery address field, the gift can be sent directly to them.
Detailed information about "noshi" types, wrapping specifications, and message cards is compiled on a dedicated page. If you wish to confirm before ordering, please refer to the link below.
*Gift options are not available for all products. Please check the product page for each item to see applicable products and available options.
About Product Reviews
You can post your impressions of purchased products as product reviews.
Customers who have purchased SHIZQ products can post reviews through the review section on the product page or other means. Your actual experiences and feedback will serve as a reference for future product development and for other customers when choosing products.
About Review Publication
- Submitted reviews may be published after their content has been checked.
- Content unrelated to the product or containing personal information may not be published.
- When published, personally identifiable information may be concealed or partially adjusted.
- Your feedback will be used as a reference for future product development and service improvement.
We would appreciate your honest feedback, such as your experience with wood products, your impressions as a gift, or the scent's impression.
*The display and method of posting reviews may vary depending on the product and time of year. For products where posting is possible, please check the review section on each product page.
Product Care and Handling
To ensure you can comfortably use your SHIZQ products for a long time, please check the basic care instructions for each product.
Products made from natural materials or fragranced products may change condition depending on storage environment and usage. Please also refer to the precautions on each product page.
Wood Products
- Using metal cutlery may scratch the product.
- We recommend using chopsticks or wooden cutlery with dishes.
- To prevent damage, do not use dishwashers, dryers, or microwaves.
- Avoid pouring boiling water directly; use water up to approximately 60℃.
- When washing, use a soft sponge or cloth and a non-abrasive detergent.
- Lacquerware should be stored in a cool place, away from prolonged immersion in water and direct sunlight.
Essential Oils
Usage Precautions
- Do not drink undiluted essential oil directly or apply it to the skin.
- Do not use on eyes, lips, or mucous membranes.
- Avoid use on infants under 3 years old.
- Use with caution in rooms with small animals.
- Use extreme caution around open flames.
- Avoid using large quantities.
- Pregnant individuals or those with specific medical conditions should consult a specialist.
- Individuals with sensitive skin or allergies should try a small amount first or consult a specialist.
Storage Precautions
- Close the cap immediately after use to prevent oxidation and evaporation.
- Store in a cool, dark place, away from direct sunlight and high temperatures/humidity.
- Store out of reach of children to prevent accidental ingestion or misuse.
- Store bottles upright, not on their side.
About the Raw Material
The raw material used is cedar from Kamiyama-cho. No chemical fertilizers or pesticides are used in the cultivation of the cedar.
Diffusers
- Due to handmade production, there may be slight variations in size and shape.
- As natural materials are used, there will be individual differences in wood grain and patterns.
- Please note that we cannot accept requests for specific wood grain patterns for diffusers.
- Store in a well-ventilated area away from direct sunlight.
- Oil may accumulate and seep from the bottom. We recommend using a saucer or similar.
- Diffusers thoroughly permeated with oil can also be used in closets or shoe boxes.
RELAX MIST & FLINT MIST
Usage Precautions
- Individuals with sensitive skin or allergies should try a small amount first or consult a specialist.
- When spraying on clothing, test in an inconspicuous area beforehand to check for stains.
Storage Precautions
- Close the cap when not in use to prevent oxidation and evaporation.
- Even if unopened, we recommend refrigeration to best preserve quality.
- After opening, we recommend refrigeration or storage in a cool, dark place at room temperature below 15℃.
- Since no preservatives are used, please use within approximately 3 months after opening.
- The shelf life may be shorter depending on the room temperature and storage conditions.
Dehumidifying Air Freshener
- Regularly sun-dry to remove accumulated moisture.
- The effective period for deodorizing function varies depending on the usage environment, but we recommend replacing it every 6 to 12 months.
- Dehumidifying effects will last long-term if dried.
- Do not wash this product.
- Do not leave in a wet state for a long time as it may lead to material deterioration.
- Strong impacts or shaking may cause the bag to tear.
*For detailed precautions for each product, please also refer to the descriptions on each product page. If you have any questions, please contact us before placing your order.
Related Pages
For more details on delivery, noshi/packaging, and frequently asked questions, please visit the dedicated pages.